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FAQ

HOW MUCH IS THE SHIPPING ?

We offer FREE shipping on all orders over € 50


For all shipping addresses outside of Switzerland, shipping and handling charges equal:

9 EUR standard mail
29 EUR priority mail
  

If the delivery address is in Switzerland, the shipping and handling charges amount to:

7 EUR standard mail
9 EUR priority mail
   

DO YOU SHIP WORLDWIDE?

Provided that the delivery charges for the area where the customer lives remain reasonable, we deliver worldwide at the rate set and mentioned above.       

                   

WHAT ARE THE ACCEPTED PAYMENT METHODS?

Spirit of Kinship accepts payment via PayPal, credit card or bank transfer.

We would like to inform you that if you choose a payment via bank transfer, the delivery time of your goods may be longer. In fact, your order will be shipped as soon as the total amount to be settled will appear in our bank account, which can take a few days.

   

CAN I CANCEL AN ORDER?

Once you have paid and validated your order, you can no longer cancel it. (See Terms and Conditions Of Use)

   

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

On the basis of the commitments of our carriers, we estimate, in the case where the delivery address is in Switzerland:

 3 working days in priority

6 working days in standard

For shipments abroad, it is difficult to accurately estimate delivery times. This depends on the destination and the processing time of the package from the customs office of your country. We therefore recommend that you follow your shipment via the internet, with the tracking number that will be communicated to you.

   

I DON’T KNOW WHAT SIZE TO ORDER, WHERE CAN I FIND THE NECESSARY INFORMATION?

Under each item you will find in the "More Information" section a size guide which will indicate the dimensions necessary to order the right size on the first try.

   

DO I HAVE THE OPTION TO EXCHANGE OR RETURN ONE OR MORE ITEMS?

You can return one or more items in one of the following two ways:

  1. If the size of the article ordered does not suit you, you can return it to us, at your own expense, and as it was received. As soon as the article has reached us, we exchange it and return you the appropriate size. We take care of the delivery costs of returning the correct size the first time only. If an error of size unfortunately happens again, the delivery costs will be the responsibility of the customer.
  2. If the goods are defective upon receipt, please send us a picture of the defect. If accepted by Spirit of Kinship, a new item will be returned to you, at our own expense.

In case your order does not satisfy you - except for the two conditions mentioned above - Spirit of Kinship can not accept a return of merchandise.

We encourage you to consult our Terms and Conditions of Sale for more information.

   

WHERE DO THE CLOTHES COME FROM?

Our garments mainly come from Bangladesh and Africa, but we have been particularly attentive to working conditions for their production. So we are proud to offer you clothing that is sustainable in both the quality of its material (organic cotton) and the labels (Fair Wear Foundation & GOTS) that it respects.

   

ANOTHER QUESTION ?

Express yourself through our contact form and we will reply as soon as possible.

      

We also invite you to go to our page About.

These will give you the main information about the activity and philosophy of Spirit of Kinship.

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